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People Development Programs - Interpersonal Skills

The modern work space is more like an Amazon rainforest with such diverse personalities and warfare like situations.

 

For an individual to survive these mind wars, making allies along the way helps in the long run.

 

Developing interpersonal skills appears at this stage as the greatest defense. Right from understanding the ego states of others to identifying their strengths, paves way for effective relationship building. With a strong focus on managing conflict efficiently without any visible heartburn and creating a win - win situation for all should be one's foremost thought.

 

Objectives

The program is designed to assist participants to understand

 

  • The need for interpersonal relationship and skills required to build relationships at various levels.
  • The different conflict management techniques and ways to apply to improve interpersonal relationships

 

 

Focus Areas

Basics of Interpersonal Skills

 

  • Importance of interpersonal skills
  • Importance of emotional intelligence
  • Insights about use and criteria's for effective interpersonal skills

 

Interpersonal Skills at Various Levels

 

  • Inter and intra department relationship
  • Understand concepts like Transactional analysis, Johari Window and its applications in improving interpersonal skills

 

Usage of Assertive Communication Style

 

  • Usage of "I" statements
  • Usage of non-defensive communication techniques

 

Managing Conflict at work

 

  • Conflicts and its causes
  • Importance of conflict in a team
  • Understand Conflict management styles through Thomas Kilmann's theory on Conflict Management
  • Create a win-win scenario

 

 

Methodology

 

  • Simulation exercises
  • Video and Audio
  • Role plays
  • Psychometric tools

 

 

Vadodara

Naman House

1 / 2 - B, Haribhakti Colony,

Opposite Race Course Post Office,

Race Course, Vadodara- 390 007

T: +91-265-3006700

T: +91-265-2354788

info@namanhr.com

 

Mumbai

2- A/B, Shyam Ashish,

Near McDonald Restaurant,

Adjacent to HDFC Bank,Lajpat Rai Road,

Vile Parle (West),Mumbai – 400 056

T: +91-22-26122551

T: +91-22-26122552

info@namanhr.com

 

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