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People Development Programs - Managing Conversations at Work

For any individual, developing effective relationships with colleagues at work is quintessential. The first step towards establishing relationships is to strike interesting conversations at work and manage difficult ones effectively. In this digital age, it's not just the verbal conversation that matters but also our emails are our digital image. Hence, precise and to-the-point emails can help you create an image to get desired responses. Managing conversations effectively also entails understanding the persona we need to deal with and also develops maturity to accept feedback graciously.

 

Objectives

The Program is designed to assist participants to

 

  • Communicate effectively in a professional environment
  • Develop skills to craft effective and courteous business emails
  • Developing Interpersonal skills for avoiding ineffective communication

 

 

Focus Areas

Effective Communication Framework

 

  • 3 Cs of communication - Content, Confidence and Connect
  • Communication styles- Passive, Passive-Aggressive, Aggressive, Assertive
  • Usage of "I" statements and non-defensive communication

 

Business Communication

 

  • Barriers of effective communication
  • Tips for effective business communication - written and verbal
  • Usage of appropriate body language during professional interactions

 

Interpersonal Skills through timely feedback

 

  • Recognizing the barriers in interpersonal communication
  • Managing stereotypes at work
  • Understanding Transactional Analysis, Johari Window and its application in managing conversations

 

 

Methodology

 

The teams from across locations could interact with each other with ease and could share their views with the leadership.

 

  • Video and Audio
  • Role plays
  • Practice sessions
  • Inventory for Communication styles

 

 

Vadodara

Naman House

1 / 2 - B, Haribhakti Colony,

Opposite Race Course Post Office,

Race Course, Vadodara- 390 007

T: +91-265-3006700

T: +91-265-2354788

info@namanhr.com

 

Mumbai

2- A/B, Shyam Ashish,

Near McDonald Restaurant,

Adjacent to HDFC Bank,Lajpat Rai Road,

Vile Parle (West),Mumbai – 400 056

T: +91-22-26122551

T: +91-22-26122552

info@namanhr.com

 

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